Right of withdrawal/return policy

I. We do our best to ensure all of our customers enjoy a happy shopping experience with Footballholics.com.

 

II. We therefore recommend that you read all information about product carefully (especially about condition and size, take notice at length and width of item). To ensure a full understanding of the product.

 

III. All complaints and queries should be submitted by e-mail to shop@footballholics.com

Customer complaints are processed as soon as possible and no longer than within 14 days.

 

IV. We accept cancellation of orders at any point prior to dispatch. If you wish to cancel an order following dispatch, you will be required to follow the 'Returns Policy'.

 

V. A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and free of chargé, except costs specified in art. 33, art. 34 section 2 and art. 35 of the Act of May 30, 2014. on consumer rights.

 

VI. We accept returns for items. All returns must be initiated within fourteen (14) days of receipt of the item as long as the item is in its original condition. After 14 days, Footballholics.com cannot accept returns for any reason.

 

VII. We reserve the right to refuse or diminish refunds if an item is returned in a worse condition. This does not include the removing of an item from a bag, but it does include the removal of tags.

 

VIII. Remember, if you contact us in the first instance outlining your particular problem, immediately, we will be able to offer a more efficient returns procedure.

 

IX. We recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.

 

X. We will only be liable for the postage costs on behalf of a buyer in returning an item, if the item's condition description is severely incorrect.